Infrastructure Service Management Cloud Services Operations

Zoek Pin Bengaluru, Karnataka

Competitive

Permanent (Full time)

Recently Posted

Job Description About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Accenture | Let there be change We embrace change to create 360-degree value Project Role :Cloud Services OperationsProject Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and Level :11Work Experience :-4 yearsWork location :BengaluruMust Have Skills :Infrastructure Service ManagementGood To Have Skills :No Technology SpecializationJob Requirements : Key Responsibilities : -The ServiceNow Data lead will have excellent communication skills with a thorough understanding of the ServiceNow CMDB in order to provide recommendations on best practices to the client -Other duties will include the following:-Identifying and developing requirements for improvement of the global configuration management process -Develop and maintain up-to-date technical documentation -Manage CMDB business data on a daily basis, ensure CMDB Data Relationships are accurateTechnical Experience : -The ServiceNow Data Lead will have excellent communication skills with a thorough understanding of the ServiceNow CBDB in order to provide recommendations on best practices to the client -Other duties will include the following: -Identifying and developing requirements for improvement of the global configuration management process -Develop and maintain up-to-date technical documentation -Manage CMDB business data on a daily basis, ensure CMDB Data Relationships are accurateProfessional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shiftComfort with collaboration, open communication and reaching acrossEducational Qualification : -Bachelors degree -ITIL V3/V4 Foundation certified Qualifications 15 years of full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at .###### immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. APPLY NOW Register for Job Alerts

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