CyberRes Premium Support Engineer - Bengaluru | -84413 | Zoek India
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CyberRes Premium Support Engineer
Permanent (Full time)
Job Description:At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fasttrackingdigital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage. Our portfolio spans the following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & AnalyticsWho We AreMicro Focus is one of the worlds largest enterprise software providers, delivering the missioncritical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in todays rapidly evolving marketplace. Thats high tech without the Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex : Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .Proactively assist internal or external businesses and end users to avoid or reduce problem to act as a mentor and guide other employees. Ability to provide direction and guidance to process to articulate clearly, recommend and explain resolutions / and utilize the company in a face to face customer location visit, industry conference/trade show, vendor meeting, and Experience Required: First Level University degree: a) technical, b) non-technical (., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent -7 years experience in relevant technologies and customer industry qualification where and Skills: Excellent verbal and written communication skills in language to be analytical and problem solving proficiency with case management databases and customer service and remote support experience. E-support experience, knowledge and resolution to solve and document solutions for usage of other technicians and to take full ownership for resolution with escalated to lead technical action Developed knowledge of more complex of web servers (Apache, IIS) and application servers System or Network Administration experience is a plus Good knowledge in HA (Cluster), Storage & NetworkingGood knowledge and understanding of any search technology including Regular Expressions (RegEx)Cloud technology knowledge (Azure, AWS) is highly desirable Soft SkillsCertification in CISSP, Security Content Management is a plusExperience in working with ArcSight/Fortify products