Inbound Customer Service - Indore | Zoek India
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Inbound Customer Service Representative
Indore, Madhya Pradesh
AS PER THE INDUSTRY
Permanent (Full time)
A paid learning and development training program Health Insurance Paid Vacation Time Tuition Reimbursement & Scholarship Referral Bonuses Performance Incentives, Paid Netflix, Paid Home Internet for Qualified employees Who We Are We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. Were proud to call ourselves innovative leaders in the industry and value how weve been able to grow significantly from 5 to 1000 employees since opening 12 years ago. Were Great Place to Work certified and offer a team of coworkers and peers that are enthusiastic, collaborative and passionate. The Role As a positivity champion, providing world class human experiences through all interactions on the phone and off. Resolving high volume of customer issues, complaints and queries using a demonstrated proactive approach. Producing high quality work, accurately documenting conversations and updating customer information. Offering insights and advice on service concerns and upgrades as required. Completing follow up and being accountable to the customer and ultimately, our clients. Resolving customer escalations and complaints, seeing them as an opportunity to provide solutions that will change their mindset and the outcome of our interactions. **Please Note** This job requires you to use your own device (laptop, desktop computer) with a second monitor. You will also need to purchase a sound-blocking headset from our approved list before going live. What We Are Looking For In You? Enthusiasm when it comes to creating legendary human experiences, high performance and high quality that mirror our company standards. Proficient typing and computer applications skills(Minimum 35 WPM) A love for interacting and collaborating with your team and our customers. Aims high and has experience in surpassing all goals and targets expectations provided to them. A critical eye for detail when it comes to systems and note taking and follow up. Mission to be proactive, self-start and show initiative related to all responsibilities Excellent written and verbal communication skills. Outstanding active listening skills and the ability to ask probing questions and clarify needs. Computer proficiency, able to comfortably navigate multiple systems (including telephony, online video meeting rooms and a chat platform, used to ask for and receive internal support). 35 WPM typing minimum 1 year experience in Sales or Customer Service (Required) Experience accurately capturing details of phone conversation in a computer application (Preferred) Previous work experience in a fast paced Call Center Environment (Preferred) Spanish speaking an asset