Relationship Partner Branch - Indore | -89674 | Zoek India
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Relationship Partner Branch
Indore, Madhya Pradesh
AS PER THE INDUSTRY
Permanent (Full time)
Hiring For Relationship Partner Branch For a Pre Eminent Bank from 1 to 6 year(s) of Experience Gujarat Other Job Description Business Development 1) Offer Products and Services to the customer within the defined time line in the rural BSA of the branch. Achieve and excel in the sales targets assigned. 2) Ensure quality acquisition on Savings of individuals/farmers/families & Current Accounts of trading communities, Mandi businesses and available industrial units in rural geography. 3) Make effective utilization of Referrals from existing customers towards new acquisitions 4) Focus on new term deposit acquisition from individual as well as institutional category of customers 5) Achieve asset targets. Profile the customers and offer available loan products to suit their requirements. 6) Build regular customer contact to establish needs of the customer and opportunities to cross-sell available insurance/ investment solutions. Also deepen relationships by offering personal banking products .z. credit cards etc. 7) Acquired CASA relationships to be enhanced by helping customers transact and support customers in onboarding requirements .z. deliverables, direct banking, walk-in assistance etc. 8) Attain attrition control on customer funds with Bank through constant customer engagement, assistance and win back efforts. 9) Maintain the list of active and inactive customers for both CA and SA and engage with these customers for balance build up and cross sell. Speak to the customers who have not transacted and try to identify the reasons and facilitate activation of account Service Management 1) Ensure that all people, process, data & systems in the branch are well attuned to deliver consistent & superior levels of service to all customers. 2) Ensure adequate records & data pertaining to customer queries and complaints are maintained for achieving greater process efficiency 3) Ensure daily / weekly monitoring & analyses of various data points and reports that have bearing on customer service & process adherence. 4) Implementation of 5S, ISO 90012000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards (in applicable branches). 5) Contribute in monitoring & improving branch health parameters through Branch Health Score Card/ Branch Service Index. 6) Participate in various programs gauging customer experience .z. Net Promoter Score by ensuring delivery of highest standard of customer service over the counter/ telephone.