Engineer - Mumbai | -85709 | Zoek India
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Engineer - Enterprise Network Operations
Permanent (Full time)
Description Designation: Engineer - Enterprise Network OperationsTotal Experience: 3 to 6 YearsEducational Qualification: . or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experienceShift – alternate month night shiftPRE-REQUISITESHands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environmentExperience on Managed service is communication skills - written as well as technical experience on Cisco/HP/Aruba Platform Network solutionsTechnical hands-on experience with Infoblox and advantage to have hands-on experience on expertise with Wireless protocols, routing protocols, MPLS, QOS and switching knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer management and monitor Network Operations Queue Management - monitor ticket queues, ensure assignment/resolution and closure Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setupCreate MOP/SOP and plan Change Management processWork with Telecommunication Service Providers to resolve circuit Level 1 incident management customer troubleshooting calls to work with L2/L3 and perform upgrade of firmware Work with hardware/software vendors to resolve problems Provide technical inputs for weekly/monthly customer service review reportsAny additional task given to the incumbent from time-to-time based on business AND CERTIFICATIONCisco R&S, Wireless – CCNAJuniper - JCNIACMNA (Certified Meraki Networking Association)ACSA (Aruba Certified Switching Associate)EXPERIENCEMinimum 3 years of progressive, relevant experience and proven capability to work in a complex network in Engineering - Computers/Electronics/Communication or related fieldGraduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experienceOTHER SKILLSPassion to work and learn new technologyITIL process - awareness.