Manager – Account Management - Mumbai | -134173 | Zoek India
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Manager – Account Management
Permanent (Full time)
ROLE:We’re looking for a super passionate Associate to join our Audience Experience team. The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook and App/Play Store). You’ll fit right in if you believe in top-notch human interactions, and that customer service is not a department - it’s an attitude! The role requires you to ensure that every Saavn customer you connect with has a memorable experience across all our support :This role is high-performance, and there’s never a dull day! Here’s what we’d like to you to bring to the -line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook and App/Play Store).Excellent problem-solving skills – you can spot trends in conversations from a kilometer best-in-class, simple and friendly service in a timely with our superheroes from Product, Editorial, Content and other teams as needed to seek the last, but most important criterion, you’re a team player! You gel very well with our team, and are eager to learn from your :Here are a few things we’re looking for. If this sound like you, let’s chat!Bachelor’s degree or communication , creative, and empathetic. You’re also not afraid of basic technical at prioritization. You WILL be flooded with multiple interactions across multiple to 1year of experience in a customer-centric industry, preferably in a customer-facing role. Aptitude to learn everything about Saavn’s products. Experience with digital products is a with customer service tools like Zendesk or Freshdesk is a said about what we expect from you! Here’s what you can expect from usWe’re a bunch of happy-go-lucky people who thrive on making others ’re all stationery freaks. You may turn into one being around us!There’s no such thing as a boring day. There’s always a new challenge, something to learn, and customer insights to of Saavn love, and of course, lots of music all around you!