Customer Care Representative - Indore | Zoek India | 0f05b1
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Customer Care Representative
Indore, Madhya Pradesh
AS PER THE INDUSTRY
Permanent (Full time)
What you will do Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities; Support customers for pre-sales and after sales questions (. product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints) Manage customer complaints registration, follow-up until resolution and escalation to the next level of support when needed Maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebr, Sweden; Pro-actively interact with customers and Supply Chain regarding order management and follow-up. Register of all customer interactions in CRM system and create order in SAP Support in (new) digital tools & projects and actively promote those to customers Be the back-up for colleagues in the other Nordics teams if and when needed Qualifications If you have Bachelors degree in Business Administration, Logistics, or related field or commercial education and minimum of 2-3 years relevant working experience in a (technical) customer service environment Working experience/background/education in electrical field is a distinct advantage Good command of the Swedish and English language in word and writing knowledge of other Scandinavian languages is a strong asset Excellent communication skills. Call center or customer service experience is an advantage; Strong Service and team-oriented attitude, with a problem-solving mindset; Ability to learn quickly and general interest in learning technical and digital concepts; Ability to work in a dynamic and changing environment Knowledge of and experience in SAP and CRM (Salesforce) is an asset Flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment