Genesys Architect - Greater Noida | Zoek India | 0f077a
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Greater Noida, Gautam Buddha Nagar, Uttar Pradesh
0 - 25 lacs/annum
Permanent (Full time)
The tasks of the team include:Administration and Operation, including management of Moves, Adds, Changes and Deletes (MACD)Technical support and Genesys ticket managementFirst call point of contactProblem management and problem resolutionGenesys QBR participationChange requests, additional call flows, additional lines of business, new requirementsDefects processing for customized functionality and integrationsCall flow optimization reviewsSchedule, develop, test and implement preventive actionsDocumentation and training servicesQualificationsRequirements:7+ years of experience in contact center technologiesBroad experience with Genesys solutionsSolid skills in providing architecture solution for enterprise applicationsExperience in contact center supportUnderstanding of the system architectureAbility to handle customer discussions effectively and interact with multiple stakeholdersAdditional InformationWe offerStrong career opportunities for professionalsA variety of international projects and mobility across themCareer development support and professional certification opportunitiesCompetitive compensation, advanced bonus systemsFlexible working schedule with a remote possibilityCorporate, social, and cultural events Skills:- Genesys