Sr. Associate - Projects

Zoek Pin Mumbai, Maharashtra


Permanent (Full time)

Posted 3 days ago

DescriptionApplication LeadQualification:B Sc, BE, MCAResponsibility:Stakeholder Management: Communication with Business users related to resolving queries, obtain clarifications and providing updates. Setup Business bridge calls to update status of Critical incidents / Outages. Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to Management: Responsible for the project tasks assigned. Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure. Manage queue effectively and allocate tasks to the team based on an allocation Tracking: Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). Conduct peer reviews and ensure quality of Execution: Comply to defined process during task execution (including problem management, KEDB management etc).Knowledge Management: Contribute and participate proactively in knowledge sharing sessions. Provide complete KT to support teams before any production Management: Manage and mentor the mentees (team). Provide inputs for development of learning plan for the team. Act as a buddy for new hires. Shares recommendation towards Performance management and recognition of team to Org Initiatives: Adhere to Organization policies and procedures. Participate in project and organization initiatives led by the Delivery leadership. Contribute new ideas and innovative approaches at work, including CSI themes. Collate data and provide inputs for reporting Development and Customer Relationship Management: Participate in customer meetings and provide project Operations: Perform task estimation. guide the service analyst on estimation. Coordinate shift operations and : Participate in audits as Have Skills Tandem Low level debuggerTandemCOBOLGood To Have Skills ANSI SQLVSAMJCLWarehouse Management

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