Business Analyst Microsoft Dynamics CRM

Zoek Pin Indore, Madhya Pradesh

AS PER THE INDUSTRY

Permanent (Full time)

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Job Description JOB OBJECTIVES The Dynamics 365 CRM Functional Consultant position combines the roles of implementation specialist and functional consultant in one. You will effectively manage your time to participate in planning and implementations utilizing your technical aptitude and will provide additional support to your manager and ultimately, the client. JOB RESPONSIBILITIES Maintain functional knowledge of Microsoft Dynamics 365 CRM Applications (Sales, Customer Service). Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance, and level 2/3 production support requests Collaborate with Product Management and Business Process Owners to analyse and design business requirements Translate business requirements into detailed User Stories and corresponding Acceptance Criteria Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams Proactively document solutions, processes, designs and lessons learned Incorporate learnings into future solution design considerations Work closely within the technology team to shape the technical landscape of the assigned application processes and technology Perform regression testing and retest identified defects as needed Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria Qualifications Bachelors Degree Microsoft Dynamics CRM certifications strongly preferred Minimum of two years experience in CRM implementation, configuration, system design or related business experience Proficient with Excel, PowerPoint, Outlook and Word. Experience with Microsoft Visio or other process modelling tools preferred. Excellent English writing skills and verbal skills Excellent communications skills

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