Manager - Service Solution Architect

Zoek Pin Bengaluru, Karnataka


Permanent (Full time)

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Job Title :- Manager - Service Desk Solution ArchitectLocation :- Bangalore / Hyderabad / NoidaAbout the Organization :-Role is for leading ITES Global Giant and having PAN India Operations. Leading No 1 BPO in India with prospective expansion Expectation :-Required Skills :-Graduate with Engineering / MCA / MBA with a min. of 5 - 7 years of relevant experience in transformation led solutions for End User Services particularly with Service Desk. Accredited in ITIL and / or Six understanding of IT Operations including business models pricing models bidding strategy solutions strategy etc. Experience in end-to-end management of large and complex bids in a dynamic to withstand pressures and deliver highly creative outputs using out-of-the-box thinking. Excellent communication skills the ability to present logically and tasks require a strong attention to detail and ability to work under tight of developments & best practices adapting and applying new and appropriate Summary :-We are looking for a dynamic self-motivated individuals in Business Development function with a good understanding of End User Services particularly with Service Desk business including business models pricing models bidding strategy solutions strategy etc. The ideal candidate will have experience in designing vertical/Horizontal based solutions with an excellent track record of advanced client relationship skills strong focus on new business/pre-sales and client solutions. He / She will also be responsible for successful design and development of new transformation led solutions that aligns with our Next Gen Service Desk as well as fill in the communication gap between technical and non-technical experts involved in Pursuits. Primary goal will be to provide effective and success-oriented Pre-Sales support with the objective of delivering best-in-class proposals within the company guidelines. Also actively participate in budget performance capability development and market surveys & bench marking initiatives. Responsibilities :-Design effective and success-oriented solution documentation with the objective of delivering winning proposals within the company guidelines for quality and timelines. To ensure conceptualization and development of best-in-class sales collaterals to position the company in the best way possible and increase traction in the market ensure collection and percolation of updated knowledge and information. Manage all task associated with initiating planning scheduling executing and controlling customer workshops and meetings. He / She will also be required to undertake individual consultancy assignments analyzing customer requirements gathering and analyzing candidates revert me with your updated CV to ###### or reach me @#########

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