Client Delivery Executive - Indore | Zoek India | 0f755e
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Client Delivery Executive
Indore, Madhya Pradesh
AS PER THE INDUSTRY
Permanent (Full time)
What success looks like in this role Accountable for managing the delivery of contracted outsourced services such as business process and information technology to clients with account revenues with range from US $16 million - $40 million annually (levels will be based on size of account revenue). Serves as the primary point of contact to the client(s) regarding overall and day-to-day service delivery. Ensures SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Ensures that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget. Builds and maintains strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction. Achieves approved margin targets on assigned accounts and is targeted to improve account profitability. In conjunction with the Account Management Team, takes accountability for Service Level Agreements with the clients. Takes ownership and accountability for all client issues to satisfactory resolution. Acts as point of escalation for issues not resolvable by the service lines. Participates in compliance, audits, rigorous governance and SOX compliance. Participates in business continuity planning and testing. Presents those improvements and innovations on a regular basis to the client. Where the account has a Continual Service Improvement and Innovation Program (CSIIP), provides leadership, input and support to the CSIIP for the account and drives assigned actions to completion.