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SailPoint IdentityIQ SW/Application Tech Support Practitioner

Zoek Pin Bengaluru, Karnataka, India

Permanent (Full time)

Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work Location : Bengaluru
  • Must Have Skills : SailPoint IdentityIQ
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :
    Key Responsibilities : A SailPoint solution support and maintenance B Incident and problem analysis resolution C Identify assess and resolve complex issues or problems within own area of responsibility D Resolve specific customer problems when the problem cannot be resolved by the first or second level of support professionals E Subject matter expertise in SailPoint technology F Application Stabilization and enhancement G Implements continuous improvement measures or enhancements
    Technical Experience : A At least 3 years of experience on SailPoint IdentityIQ 55 or above B Good understanding and working knowledge on SailPoint IdentityIQ Provisioning Workflows Applications Setup Account Group Aggregation Task Definition and Scheduling Analytics and Reporting Rules Email Templates Role Management and Certification C Good knowledge and understanding of SQL Apache Tomcat Core Java and associated APIs D Knowledge on Direct Connectors and development of Custom Connectors
    Professional Attributes : A: Good verbal and written communication skill to connect with customer at varying levels of organization B: Ability to operate independently and make decision
    Educational Qualification : Graduate

Qualifications
15 years of full time education
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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Posted 1 days ago

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