Subject Matter Expert - Mumbai | Zoek India | 2032c16fe0b6497f90b3064426d44341
Subject Matter Expert
Permanent (Full time)
Job Location - Mumbai
Exp range - 8 - 12 Years**
- Manage level 3 supports for datacenter services.
- Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
- Responsible for leading any planned scheduled maintenance activities.
- Key Spoc for Incident, Problem & Change Management
- Resolve Customer Escalations
- Ensure Service Delivery as per agreed SOW / SLA
Drive and execute changes, ensure zero error's and change failuer.
- BE/./. in Telecommunication or relevant
- Must have 10+ years experience handson on Cisco Nexus 7K, 9K and recent DC devices.
- Expert in Routing protocol, Load balancers, DC operations
- Should know monitoring tools and basics. Expert in TCP Dump Analysis, Packet tracing.
- Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer setup. If any service impacting incident is not resolved within 30min, then it will be ensured that concerned OEM engineer is available on-site at customer central location
- Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.
- Experienced in BFSI sector, should have experitise in high pressure environment.
Posted 1 days ago