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TechOps Engineer

Zoek Pin Mumbai, Maharashtra

Permanent (Full time)

Role: TechOps Engineer
Company: PayU Finance India Private Limited

Location: Mumbai
Employment Type: FTE

About Company:

About PayU

A Prosus group company

PayU is the payments and fintech business of Prosus, a global consumer internet group and one of the biggest investors in the fintech space globally, with investments totalling $700 million- to date. In India, PayU serves more than 350,000 merchants with 70+ local payment methods and is the preferred payments partner for nearly 60% of the e-commerce merchants, including all leading e-commerce companies and a majority of airline businesses.

PayU specializes in credit products and services for emerging markets across the globe. Headquartered in Mumbai, PayU Credit India has disbursed about 20 billion loans to date by volume and has disbursed more than $280 million in consumer credit. PayU Credit provides consumers with easy access to affordable short-term loans up to INR 5 lacs that can be availed in the form of personal loans, point of sale EMI and express loans. Lead by Prashanth Ranganathan, the company has been focusing on providing innovative solutions that make access to credit convenient as well as quick. PayU India entered the alternate lending business in 2017 with LazyPay, its buy-now-pay-later offering to provide consumers with convenient checkout options. It emerged as one of the most popular payment methods across 300+ renowned merchants in its network like Swiggy, Zomato, Samsung, Dunzo, GoAir, amongst others. Recently the company launched ‘LazyPay Credit Shield’ an end to end digital lending features that help its users to be mindful of their financial health and credit score and automates the entire process of disbursal. Riding on the success of the offering in 2018, PayU received RBI’s approval to operate as an NBFC in 2018. PayU acquired a stake in PaySense in January 2020 to accelerate its vision for credit in India and leverage AI & ML to build a full-stack digital lending platform in India. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience.

Responsibilities:

    1. Ability to read, understand and communicate complex technical information.
      Ability to express ideas in an organized, articulate and concise manner.
    2. Gathering information and also do research and able to perform scope analysis.
    3. Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources.
    4. Technical hands-on troubleshooting, including parsing logs and following stack traces.
    5. Work cross-functionally with both client-facing and engineering teams.
    6. Stay up to date with internal processes and tools.
    7. Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
    8. Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.
    9. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
    10. Coordinate with Application Development Team to resolve issues on production.
    11. Identifying and documenting technical problems, ensuring timely resolution.
    12. Responding to emails and incident tickets, maintaining issue ownership.
    13. Prioritize workload, providing timely and accurate resolutions.

Necessary Skills:

  • Self-motivated, ability to do multi-tasking efficiently.
    1. Communication skills backed up with strong technical knowledge about the relational database, networking, UNIX platform.
      to troubleshoot issues and able to handle different types of customer inquiries.
    2. Good knowledge on networking, networking protocols, SQL, UNIX, SOLARIS, relational databases, know about the table commands etc.
    3. A Bachelor Degree in Computer Science and with a minimum of 2 years of experience in technical customer support will be enough for this job.
    4. Experience in supporting enterprise customers.

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