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Renewal Representative II

Zoek Pin Pakhru-in, Kangra, Himachal Pradesh


Permanent (Full time)

Renewal Representative II - 20000L5K Applicants are required to read, write, and speak the following languages Korean Preferred Qualifications Primary Focus The Support Renewal Advisor (SRA, Customer Outreach & Retention) is responsible for Oracle's Premier Support renewal business. Distinguishing Characteristics Successful SRA will be highly focused on performing the Premier Support renewal activities from data cleaning activities, quoting, answering customer calls and renewal service requests, performing outbound calls using customer language and respective customer business hours. A SRA will be measured on several productivity metrics including on-time renewal, forecast accuracy, cancellation and past due rates. The SRA must adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities in their assigned territories. In addition, successful candidates should be able to articulate and advise customers on the values of Oracle Support services, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures. Job Descriptions Be responsible for on-time renewal/customer outreach/customer retention/maximize booking and revenue/win-back and any new opportunities. Accountable for timely support renewals for customers in assigned territory. Educates customers on benefits and values of Oracle Support and associated contractual implications Responsible for meeting productivity requirements on outbound calls for renewals Manages exceptions for customers with issues that may delay or inhibit renewals Respect the renewals timelines and procedures in order to meet the booking forecast and the other renewals KPI's. Technical Knowledge and Skills Good command of Korean& English Ability to work under strict procedures, timelines and compliance. Sensitive in numbers, attention to details. Strong communication skills internally and externally. Strong logical thinking and business mind. Highly adaptive and willing to learn. Should be a good team player to collaborate with other specialization roles. Qualifications Bachelor degree in any major preferred or equivalent * Rich working experience in sales or sales support role is a plus. Detailed Description and Job Requirements Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory. 2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Job Support Location CN-CN,China-Dalian Job Type Regular Employee Hire Organization Oracle

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