What Add job title, key skills
Where Add location, state, city, town
Scroll for more!

Intern-Audience Experience

Zoek Pin Mumbai, Maharashtra

Permanent (Full time)

ROLE:

We’re looking for a super passionate Associate to join our Audience Experience team. The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook and App/Play Store). You’ll fit right in if you believe in top-notch human interactions, and that customer service is not a department - it’s an attitude! The role requires you to ensure that every Saavn customer you connect with has a memorable experience across all our support channels.

RESPONSIBILITIES:

  • This role is high-performance, and there’s never a dull day! Here’s what we’d like to you to bring to the table.
  • Front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook and App/Play Store).
  • Excellent problem-solving skills – you can spot trends in conversations from a kilometer away.
  • Deliver best-in-class, simple and friendly service in a timely manner.
  • Liaise with our superheroes from Product, Editorial, Content and other teams as needed to seek resolutions.
  • And the last, but most important criterion, you’re a team player! You gel very well with our team, and are eager to learn from your peers.

REQUIREMENTS:

Here are a few things we’re looking for. If this sound like you, let’s chat!

  • Bachelor’s degree or equivalent.
  • Excellent communication skills.
  • Witty, creative, and empathetic. You’re also not afraid of basic technical talk.
  • Good at prioritization. You WILL be flooded with multiple interactions across multiple channels.
  • 6months to 1year of experience in a customer-centric industry, preferably in a customer-facing role. Aptitude to learn everything about Saavn’s products. Experience with digital products is a bonus.
  • Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.
  • Enough said about what we expect from you! Here’s what you can expect from us
  • We’re a bunch of happy-go-lucky people who thrive on making others smile.
  • We’re all stationery freaks. You may turn into one being around us!
  • There’s no such thing as a boring day. There’s always a new challenge, something to learn, and customer insights to share.
  • Lots of Saavn love, and of course, lots of music all around you!

Posted 1 days ago

Report job
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs
Loading...