Intern - Mumbai | Zoek India | 206ca9bc13dd4391b2f66279418ebe0a
Permanent (Full time)
We’re looking for a super passionate Associate to join our Audience Experience team. The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook and App/Play Store). You’ll fit right in if you believe in top-notch human interactions, and that customer service is not a department - it’s an attitude! The role requires you to ensure that every Saavn customer you connect with has a memorable experience across all our support channels.
- This role is high-performance, and there’s never a dull day! Here’s what we’d like to you to bring to the table.
- Front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook and App/Play Store).
- Excellent problem-solving skills – you can spot trends in conversations from a kilometer away.
- Deliver best-in-class, simple and friendly service in a timely manner.
- Liaise with our superheroes from Product, Editorial, Content and other teams as needed to seek resolutions.
- And the last, but most important criterion, you’re a team player! You gel very well with our team, and are eager to learn from your peers.
Here are a few things we’re looking for. If this sound like you, let’s chat!
- Bachelor’s degree or equivalent.
- Excellent communication skills.
- Witty, creative, and empathetic. You’re also not afraid of basic technical talk.
- Good at prioritization. You WILL be flooded with multiple interactions across multiple channels.
- 6months to 1year of experience in a customer-centric industry, preferably in a customer-facing role. Aptitude to learn everything about Saavn’s products. Experience with digital products is a bonus.
- Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.
- Enough said about what we expect from you! Here’s what you can expect from us
- We’re a bunch of happy-go-lucky people who thrive on making others smile.
- We’re all stationery freaks. You may turn into one being around us!
- There’s no such thing as a boring day. There’s always a new challenge, something to learn, and customer insights to share.
- Lots of Saavn love, and of course, lots of music all around you!
Posted 1 days ago