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Network Infrastructure SW/Application Tech Support Practitioner

Zoek Pin Pune, Maharashtra, India

Permanent (Full time)

Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Pune
  • Must Have Skills : Network Infrastructure
  • Good To Have Skills : Software Defined Network Implementation
  • Job Requirements :
    Key Responsibilities : 1: To drive incident resolution/complex change activities/service requests on Cisco/Check Point/F5 platforms, and to effectively communicate with client stakeholders in regular meetings and incident bridges2: Operate in 24 x 7 rotational shifts
    Technical Experience : 1:Deep experience in Cisco ASA 55xx series 8x and 9x, Check Point and Palo Alto Firewalls, Panorama, F5 load balancer F5 Viprion chassis2:Knowledge and understanding of Sophos and Blue Coat Proxies/PAC file architecture3:Serve as a subject matter expert in supporting F5 load balancers with Big-IP LTM, DNS, AFM, APM and ASM4:Significant experience with supporting and maintaining F5 Big-IP load balancers to include setup, maintenance, upgrades and replacement of the latest generation of F5s
    Professional Attributes : 1:Ability to independently operate with minimal technical supervision2: Clear in communication and able to articulate technical parameters 3:Ability to effectively collaborate with service management functions
    Educational Qualification : BE/B Tech
    Additional Information : 1: Multiple industry-recognized Certifications preferred ie: CCIE, VCP, NACP, CISSP

Qualifications
15 years of full time education
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