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Customer Relationship Executive - Home Loans

Zoek Pin Bengaluru, Karnataka

Permanent (Full time)

Job Description

Reference No. 24847
Published on

LocationBengaluru - Krishna TowerQualificationGraduate : Yes Masters/Postgraduate: PreferredAge23 - 43 YearsExperience From0 Years - 1 MonthsExperience To3 Years - 0 MonthsKey Requirement for the Position - To ensure the achievement of disbursement targets with a proper mix of HE/ HL with minimum delinquency
Responsible for handling team: NA
Roles reporting into this role :

  • Contact or Interaction with:
    1) Customers
    2) Channel Partners & Vendors
    3) Builders
    4)Internal Sales team Travel Required: Yes
    Position Type:
    Process Owner:
    1) Sales
    Receives inputs from: Relationship Manager
    Process owner : Sales
    Job Description- Identify target areas for prospective business
  • Pre-screen customer segments as per the organization norms
  • Ensure the number of log in along with disbursement of HE/ HL is of the 30:70 mix
  • Sanction ratio target achievement
  • Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
  • Execute sales promotion activities to build customer interest in the TCHFL brand
  • Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
  • Ensure vendor empanelment and develop relationships with new vendors.
  • Develop strong distribution channels
  • Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
  • Ensure compliance to all

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