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Team Leader - Telesales - Insurance (3-8 yrs) Mumbai (Tele Sales/BPO)

Zoek Pin Mumbai, Maharashtra

Permanent (Full time)

Responsibilities :

- Candidate should be able to handle a team of 10-15 members

- Should have good team handling skill, and should be from Insurance Tele-sales background.

- Must be a target oriented leader, maintain defined Service Level Agreement(SLA), and should have good knowledge on call quality attrition and shrinkage

- Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage

- To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.

- Driving daily target of the team

- Driving the KRA for the team as well as themselves

(ref:)

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