Accenture myConcerto Chemicals SW/Application Tech Support Practitioner - Bengaluru | Zoek India | 2116737f94324876bf2619840b16295f
Accenture myConcerto Chemicals SW/Application Tech Support Practitioner
Permanent (Full time)
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at
- Project Role : SW/Application Tech Support Practitioner
- Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level : 10
- Work Experience : 4-6 years
- Work Location : Bengaluru
- Must Have Skills : Accenture myConcerto Chemicals
- Good To Have Skills : No Technology Specialization
- Job Requirements :
Key Responsibilities : A Proactively handle activities in Support and Implementation projects and exceed Client expectations B Independently handle and manage situations like outages and other project activities in 24X7 shifts on rotation basis on different time zones C Troubleshoot and solve problems and walk extra mile to get in depth understanding identify root cause D Communicate with Clients across the globe and build solutions
Technical Experience : A In depth understanding and working experience in Manufacturing Execution System Rockwell wonderware Werum and its architecture B Handling implementation C Support experience in MES deployments D Good to have a back ground from Life science domain E Compliance process awareness F Knowledge of ITIL process Incident Problem Change management
Professional Attributes : A Strong verbal and written communication skills B High technical aptitude and demonstrated commitment to technical skill development C Focused on service delivery and quality of work D Ability to multitask 24X7 support
Educational Qualification : Graduate
15 years of full time education
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