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SAP Basis-Upgrade Lead | Hook And Eye | 9-11 years

Zoek Pin Secunderabad, Telangana, India

Permanent (Full time)

The SAP Upgrade Lead’s accountabilities includes:
•Lead in Sysadmin/SAP BASIS areas to deliver scope of work related to SAP upgrade projects
•Partner will IT teams during project pursuit for solution design, resource planning and cost estimations
•Support SAP landscape and system architecture design, sizing and tools strategies aligned with PIRT/PGT standards
•Install, configure and upgrade SAP systems as required by the projects
•Support Performance testing and analysis exercise and address performance related issues
•Identify and resolve technical issues and perform troubleshooting and root cause analysis
•Plan and enable Technical cut-over, Go-Live and Hypercare support
•Collaborate with global teams for standards and direction on technical decisions
•Acts as quality assurance (QA) lead and/or performs reviews on technical designs and builds to ensure all standards are met
•Ensure proper documentation of landscape, system architecture, administration procedures and system management standards along with project relevant artifacts
•Ensure adherence to release and change management processes, control compliance while performing technical activities
•Deliver effective hand-over to Operations by ensuring quality knowledge transfer and clear Hyper care exit criteria
•Support minimize critical incidents by ensuring no P1, P2 incidents during hyper care and effective problem management
•Stay up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
•Adhere to annual performance processes including setting objectives and measurement and performance evaluation
•Provides outstanding customer service to direct and indirect customers
Mandatory Non-Technical Skills:
•Ability to independently plan and manage deliverables
•Excellent analytical and problem solving skills
•Ability to collaborate with teams across multiple geographies
•Demonstrated ability to effectively communicate with all levels of the organization
•Ability to work flexible hours based on varying business requirements
•Provides outstanding customer service skills to direct and indirect customers
•Experience in IT, CPG industry preferred

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