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Salesforce Upgrade Lead - SAP Basis | Fortune 500 CPG Firm | 9-11 years

Zoek Pin Hyderabad, Telangana, India

Permanent (Full time)

The SAAS Upgrade Lead’s accountabilities includes:
•Lead in Sysadmin/SAP BASIS areas to deliver scope of work related to SAP and non-SAP SAAS solutions upgrade projects
•Provide project management services for environment management projects
•Partner will IT teams/SAAS Vendor during project pursuit for solution design, resource planning and cost estimations
•Support SAP/non-SAP SAAS landscape and system architecture design, sizing and tools strategies aligned with PIRT/PGT standards
•Manage Installation, configuration and upgrade of SAAS systems as required by the projects
•Support Performance testing and analysis exercise and address performance related issues
•Identify and resolve technical issues and perform troubleshooting and root cause analysis
•Plan and enable Technical cut-over, Go-Live and Hypercare support
•Collaborate with global teams for standards and direction on technical decisions
•Acts as quality assurance (QA) lead and/or performs reviews on technical designs and builds to ensure all standards are met
•Ensure proper documentation of landscape, system architecture, administration procedures and system management standards along with project relevant artifacts
•Ensure adherence to release and change management processes, control compliance while performing technical activities
•Deliver effective hand-over to Operations by ensuring quality knowledge transfer and clear Hyper care exit criteria
•Support minimize critical incidents by ensuring no P1, P2 incidents during hyper care and effective problem management
•Stay up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
•Adhere to annual performance processes including setting objectives and measurement and performance evaluation
•Provides outstanding customer service to direct and indirect customers

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