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Enterprise Network Operations SW/Application Tech Support Practitioner

Zoek Pin Pune, Maharashtra, India

Permanent (Full time)

Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Pune
  • Must Have Skills : Enterprise Network Operations
  • Good To Have Skills : Network Infrastructure
  • Job Requirements :
    Key Responsibilities : -Hands on experience on router Switches, knowledge of Routing protocol like Static, EIGRP,BGP; Switching - VLAN, VTP, STP, inter VLAN routing, HSRP, ether channel, preferred to have understanding knowledge on VSS technology, stacking-To undertake investigations of data network failure in LAN and WAN surroundings through multiple sources-Provide Level-L2/L3 support and troubleshooting to resolve issues with in SLA-Strong verbal and written technical communications skills
    Technical Experience : Should have experience of Data Centers SD-WAN technologies MPLS VPN etcShould have strong experience in Cisco Switches 2960/3560/3750/6500/9300, Cisco Routers 7200/2600/2800/3800/3900Experience in BGP/EIGRP/STP protocols along with administration and troubleshooting in an enterprise environmentExperience working with monitoring tools like MicroFocus, ServiceNow etc
    Professional Attributes : Must be able to handle day to day routing switching operations efficiently having good leadership skillsExcellent Communication SkillsGood Presentation skills and client handling skillsAbility to work under pressure
    Educational Qualification : BE/Btech/Computer science or equivalent IT experience of 7 years
    Additional Information : Certifications: CCNA /CCNP Routing Switching

15 years of full time education
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