Customer Operations Specialist - Bangalore (North) | Zoek India
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Customer Operations Specialist
Bangalore (North), Bangalore Urban, Karnataka
Permanent (Full time)
Position Description:Lenovo is a US $50 billion global 212 in Fortune 500 company and a leader inproviding innovative consumer, commercial and enterprise , our product lines include a full range of commercial and consumerPCs, servers and workstations, and a family of mobile internet devicesincluding tablets and smart phones. We design and build our products to bringprogress to the world. Serving customers in more than 160 countries, we takeour inspiration from the drive and imagination of the people who make thingshappen; our technology helps those who do, do better. At Lenovo we employ more than 60,000 people worldwide and our people share acommon aspiration to be the very best. Whether serving our customers, workingas a team or contributing to the community, we are working to build a uniquecompany. A company that delivers unparalleled products created and supportedby people with a wealth of different cultures and experiences. Our strengthlies in this diversity. We are dedicated to fostering an environment thatencourages entrepreneurism and ownership. A workplace where people's talentscan be challenged and their efforts recognized and rewarded. We employfantastic people…come join the fun! Responsibilities: -Customer Master Record Management - CMR creation (Sold to, Bill to, Ship to and Payer codes), Modify/Change and Data maintenance-Blocking and unblocking CMR codes as per AR request-LPOS Management - ID Creation, change and unlock ID & reset PW -LPOS training to Business Partner-Catalog update for newly created Sold to codes-Free goods tagging for base MTM-Publish Master data to all stakeholders on regular interval-Returns and Free of charge Order loading – Create, Modify/change Return Sales, Free of charge (FOC, Replacement and EVAL) sale orders-RSO request clearance in RTS tool on daily basis (Logistic request and DOA materials)-Sale order creation for DOA liquidation and Scrap sales-Action and release Credit blocked Sale orders in the backlog on daily basis-Liaise with stakeholder for issue resolve for Credit release-Initiate Credit requests in E-credit tool and follow for closure (New, re-validation and Uplift requests)-Publish Daily and weekly Credit reports - Daily Credit block and Weekly Credit headroom report-Monthly BMS with AR and Credit team.-Follow FOP cancellations, Process control and audit compliance-Email query response Position Requirements: -Should be flexible, demonstrated ability to work under pressure to meet the deadlines.-Strength in teamwork but being able to work /act independently as well, a good team player.-Graduate with min experience of 5-7 years in supply chain & order center processes. Technical skills1. Basic skills on MS office suite2. SAP end user Experience -Customer Service experience in multinational environment .-Ability to work with various applications & tools.-Positive attitude, problem solving, customer focused behavior, efficiency, accuracy and attention to detail, take ownership & initiative. -Good time and task management .-Ability to learn and adapt .Ability for analytical thinking .Ability to work under pressure . We are an Equal Opportunity Employer and do not discriminate against anyemployee or applicant for employment because of race, color, sex, age,religion, sexual orientation, gender identity, status as a veteran, and basisof disability or any federal, state, or local protected class.