Associate - Mumbai | Zoek India
This Browser does not support all the features of .
For the best experience please use a Modern Browser.
Permanent (Full time)
Job Description Skill required: HR Operations - Service Desk Voice Support Designation: Management Level - Associate Job Location: Mumbai Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Operations In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at What would you do? You will be aligned to our Human Resources vertical and will help us in the function that deals with people and people related areas such as recruiting, learning, training, onboarding, compensation and benefits, performance management, organization development and culture. You will be working as a part of HR Operations team which is responsible for providing backend HR services to business operations. HR operations and operational HR services, include administrative services, job analysis, and employee relationship management. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for?We are looking for individuals who have the following skillset:Strong analytical skillsProcess-orientation Roles and Responsibilities In this role, you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your team and direct supervisorYou will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your workYou will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersYou will be required to help in the overall team's workload by managing your deliverables and help the team when requiredYou will be an individual contributor as a part of a team, with a predetermined focused scope of note this role may require you to work in rotational shifts. Qualifications Any Graduation Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at .###### immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. APPLY NOW Register for Job Alerts