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K2 Production Support

Zoek Pin Gurugram - This Area only

Permanent (Full time)

Posted 14 days ago

Company Overview This is a leading Financial service organization. It offers investment solutions and retirement expertise to institutions, individuals and their advisers around the world. Job Description The role requires the candidate to be able to carry out the following prime functions: • Incident management • Technical Support - Monitor the process/jobs and work with different Infrastructure teams to resolve. - Perform Daily Health check. - UAT/Prod release support. • Excellent communication with business and vendors. • Flexible to provide support in India and UK hours • Problem management & Change management • Continuous Improvements Requirements Understanding applications from the core for support and enhancements perspective • Impact analysis for any changes/enhancements raised by users • Ownership of issues, seeing them through to resolution and to the satisfaction of the end user • SQL script skills to inspect the database, if required • Interact with the customers to understand their problems, provide solutions or workarounds, and at times guide/train them on how to use the application • Timely Escalation of issues to PM and Senior IT Management. • Interacting in a friendly and professional manner with customers and the various support groups • Understanding the responsibility to work on various applications simultaneously and update to all stake holders • Cater technology end of life requirements • Install/test application on new updated infrastructure

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