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Senior Manager, Trade Operations

Zoek Pin Bengaluru, Karnataka

Permanent (Full time)

Posted 14 days ago

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Strategy Exhibit qualities which demonstrate the group’s strategy. To treat Customer’s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff. To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency. Business To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them. To be aware of the business targets and ensure compliance. To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed. To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis. Processes To ensure that all transactions are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions. To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified. To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically. Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager. People and Talent To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery. To ensure planned leaves and enough back-ups created for seamless business delivery. To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings. To ensure the motivation levels of the Staff is kept high always. To encourage Staff to participate in C3, CSR activities. Risk Management Upholding the Values of the Group and Company at all times. Compliance with all applicable Rules/ Regulations and Company and Group Policies. To identify risk on a continual basis and derive mitigants on a sustained basis. Governance Comply with Group Sanctions Policy and Procedures. Comply with Local Sanctions Policy and Procedures, if any. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Trade operations Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Key Stakeholders To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates. Other Responsibilities To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques. Convert opportunities and derive/record tangible results. To encourage standardization opportunities. To actively participate in the C3 initiatives, lead by example to Staff. To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place. Our Ideal Candidate Academic Qualification: Bcom / MCom / MBA / BE with relevant experience of 13+ years Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role. Trade Level II & III certification completion. AML & Sanctions Training, yearly certification.

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