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Senior Manager, GRC Operations

Zoek Pin Tadbund Hyderabad, Hyderabad, Telangana

Permanent (Full time)

Posted 7 days ago

Job DetailsSenior Manager, GRC OperationsSalesforce is looking to hire a Senior Manager within the Security Governance, Risk & Compliance (GRC) in India. The Security GRC team is responsible for helping Salesforce achieve and maintain authorizations and certifications that enable Salesforce services to be used across the world. This role will manage a team responsible for executing Governance, Risk, and Compliance Operations activities for maintaining the delivery of certifications that validate the security, availability, and confidentiality are in place thus maintaining customer Trust. The role will be directly involved in shaping the Salesforce GRC program in India and its role will be focused on leading a team of highly skilled individuals responsible for GRC day-to-day operational tasks, improving processes through standardization, innovation, and automation that will create efficiencies and impactful role is a hands-on role, that will require strategic planning and execution, and hands-on work with the team to ensure program success. Flexibility to work US EST hours 3 days (Tuesday, Wednesday, Thursday - India Calendar Days) and local India hours 2 days (Monday and Friday - India Calendar Days) is required in the beginning of building the program, with the potential to decrease the amount of EST hours as the program ideal candidate will help manage and support the day-to-day activities of the program, working in close coordination with the program lead (based on the US). The candidate is a proactive team player, an independent thinker with strong verbal and written communication skills. They are organized, detail-oriented, and able to track, manage, and clearly communicate priorities. The candidate excels at operating in a fast-paced, collaborative environment, has the ability to look at situations from different points of view, and is persuasive with details and a result of the Company's on-demand application service technologies and "software-as-a-service" business model, the Security GRC team often confronts novel and challenging issues. The team's goal is to support all aspects of the Security GRC's operations while providing a superior customer experience. The successful candidate must be comfortable working in a constantly changing environment and thrive in ambiguity. This position reports to the Director of Security GRC Innovation & Compliance Responsibilities:Work with US program lead to provide strategic planning on team growth, India team dynamics, program operational model, and work distributionManage a team of Security GRC Operations staff in IndiaSupport the teams on-boarding, training, coaching and career developmentAssist with ensuring SOPs attached to new tasks are adequate to execute the workManage work distribution amongst the team and efficient work resource managementPlan for peak periods and manage team utilizationEnsure we meet our KPI’s and success measuresPrepare weekly reports on productivity and effectively communicate key accomplishments, and risks that impact the Security GRC India Operations Program and Salesforce’s ability to achieve or maintain compliance accreditations or certificationsOn occasion prepare and present in Global GRC meetingsIdentify potential gaps or areas for improvement in current systems and processes and collaborateDevelop, maintain strong relationships, and work effectively with all personalities, including all team members, business partners, and technical engineering teamsRequired Skills: 10+ years of Governance, Risk, and Compliance (GRC) or equivalent Security experiencePassionate about people development and coaching teams to achieve successCreative thinker who considers problems from a customer perspective while being pragmatic and solutions-oriented when solving themDemonstrated track record of execution and resultsAbility to manage complex projects, understand priorities, and consistently meet deadlinesSuperb ability to communicate consistently in written and verbal English and experience presenting to technical and executive audiencesKnowledge of, or experience working with, cloud technologies/environments, systems security, network security, security operationsFamiliarity with security and compliance standards and frameworks such as NIST 800-53, PCI DSS, ISO 27x, SOC1-2-3, NIST CSFFlexibility to work US EST hours 3 days (Tuesday, Wednesday, Thursday - India Calendar Days) and local India hours 2 days (Monday and Friday - India Calendar Days)Proactive self-starter with a high degree of motivation to go above and beyond the task at handRelevant BA/BS degree and/or industry certifications (CRISC, CISSP, CCIE, CISM, CISA, CCSK)Preferred Skills :Prior understanding and experience using Agile/Scrum methodologiesFamiliar with software development/coding concepts (scripting, object, logic programming, knowledge of RPA).Familiarity using and working with an enterprise GRC tool (MetricStream, Archer, etc.)Salesforce Administrator or Developer certificationsAccommodations - If you require assistance due to a disability applying for open positions please submit a request via this

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