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Consultant - Big Data

Zoek Pin Gurgaon, Haryana

Permanent (Full time)

Posted 13 days ago

about the role Responsible for Level 3 expert who is Proficient in Big Data infrastructure such as Hadoop, Hortonworks, Cloudera, NoSQL. level 3 operations support required : incident management support problem management support Product Industrialization technology watch (study, documentation) vendor technical relations product release management (validation & documentation) training of Engineering products to other teams such as implementation, operations, Pre-Sales, and Solution & Marketing Presales support to each LOB Develop Solution proof of concept Project build & integration support (TTM or customer project) about you Quality of support and ensure availability of Cloud and Devops services as per client’s agreement Meet Customer Satisfaction ( CSAT ) Proficient in knowledge Transfer/Sharing and performing L2 Handover tasks. Effectiveness of Solutions/Support. Validation of new Products and Major Releases related to Cloud Systems with subsequent documentations Validate the customer requirement & work on the customer design & Prepare the Low Level Design Provide support to the Pre-Sales teams for validating the build process Build & Integration support for TTM and complex customer projects Perform the initial Deployment and Validation of Big Data in Bare metal, Cloud and VMware Infrastructure. Follow ITIL Compliance Contribution towards Problem Management Process Level 3 (L3) Support Root Cause Analysis Reports on Critical and Major incidents Communication with all the Stakeholders Knowledge Base and Known Error Database additional information Quality of support and ensure availability of Cloud and Devops services as per client’s agreement Meet Customer Satisfaction ( CSAT ) Proficient in knowledge Transfer/Sharing and performing L2 Handover tasks. Effectiveness of Solutions/Support. Validation of new Products and Major Releases related to Cloud Systems with subsequent documentations Validate the customer requirement & work on the customer design & Prepare the Low Level Design Provide support to the Pre-Sales teams for validating the build process Build & Integration support for TTM and complex customer projects Perform the initial Deployment and Validation of Big Data in Bare metal, Cloud and VMware Infrastructure. Follow ITIL Compliance Contribution towards Problem Management Process Level 3 (L3) Support Root Cause Analysis Reports on Critical and Major incidents Communication with all the Stakeholders Knowledge Base and Known Error Database department Orange Cloud for Business contract Regular

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