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Communication Training Specialist (V&A Trainer)

Zoek Pin Tadbund Hyderabad, Hyderabad, Telangana

Permanent (Full time)

Posted 14 days ago

Position Description: Communication Training Specialist Location: HYDERABAD Summary of Responsibilities ·Manage new hire associates for communication(language and voice & accent), and Soft skills training. ·Needs to have strong delivery expertise ofnon-voice training on chat and email skills for the US and UK customer base ·Voice skills and soft skills should be strongfor IN CS and non voice CS for NA and UK ·If the candidate is able to speak Tamil, itwould be an added strength. Prior training expertise on Tamil is not required. ·The specialist will be required to deliver,upgrade and supervise communication training for new hires for the site. ·Create a timely TNI for all the skills anddesign and deliver appropriate content for these trainings ·Identify a regular monitoring process to checkthe effectiveness of the implementation (in context with customer serviceattitude, grammar, language correction, pronunciations, response modification,personalization etc.) ·Conduct audits to regularly score associates onthe language content of contacts and develop a suitable language proficiencyscale and testing mechanism. ·Work with associates and team leads inidentifying development opportunities in communication / soft skill andpresentation skills, giving attention to the agents who need more focus. ·Develop content & train CSAs and teamleaders on V&A ·The Language Trainer shall, in consultation withthe site leadership, design and implement communication skills modules for thenew hires & production teams. ·If required, partner with L&D to drivinginitiatives in the organization. PositionQualifications ·The ideal candidate must be a graduate withEnglish as Primary Language ·T3 Certified on any soft skill process ·Experience of minimum 4+ years in the similarindustry with required exposure·Has worked in and developed language trainingand communication training modules ·Experience in handling international clientele

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