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Technical Production Support Engineering Manager

Zoek Pin Tadbund Hyderabad, Hyderabad, Telangana

Permanent (Full time)

Posted 9 days ago

Job Description A successful candidate will be an experienced manager who is willing to take on a challenging space, has a strong customer focus, ability to lead multi-functional teams and loves a fast-paced environment. Our space is growing rapidly, and we re looking for a manager who can help us scale as our business grows. This manager will collaborate with executives, business teams, programproject management teams, and software engineering teams to help articulate Retail Promotion s strategy to achieve Operational Excellence e and scale our business while showing our obsession with the customer. Responsibilities include direct management of a team of 4-5 support engineers, drive process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools. 7-15 years of Technical Product Support Experience with Large Tech Companies. . . in a related field. 5+ years of developmenttechnical support experience. 5+ years experience managing people. Experience in hiring, building, and supervising high performance teams. Extensive relevant hands-on technical management experience of supportoperations teams and skills troubleshoot, debug, evaluate, and resolve software. Experience in managing 24 7 supportoperations teams. Demonstrated experience in supporting Java based applications. Strategic planning backed by data. Knowledge of UNIX shell, Databases, Tools, Java, JavaScript. Preferred Qualifications Hands-on technical expertise. Strong metrics and operational excellence focus. Hires and develops great people. Responsibilities Building the roadmap and for ensuring 365247 operational support for all the services meeting stringent SLAs. Hiring, coaching and leading the Support and Operations team. Driving continuous improvements in process and operational efficiency Lead process-improvement efforts and manage the implementation of both business processes and technical solutions. Mentoring, coaching and leading staff engineers. Identifying operational tools and driving its roadmap. Handle the escalations, effectively communicate with a global audience and participate in calls resolving outages. Drive innovation and improve the overall efficiencies by reducing operational burden. Will need to work, drive best practices across cross functional teams. ,

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