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Service Desk Lead

Zoek Pin Pakhru-in, Kangra, Himachal Pradesh


Permanent (Full time)

Posted 13 days ago

Overseeing end user specific operations (. Service Desk and End User Systems) and evaluate them per established goals Devising and establishing IT Policies and systems to support the implementation of strategies set up by upper management. Analyzing the business requirements of all departments to determine their technology needs. Purchasing efficient and cost-effective technological equipment and software Inspecting the use of technological equipment and software to ensure functionality and efficiency. Identifying the need for upgrades, configurations or new systems and report to upper management Coordinating and overseeing admins, technicians and provide guidance. Working with IT leadership to create roadmap to ensure sustainability of end user systems and applications meet business goals Assisting in building relationships with vendors and creating cost-efficient contracts Leading Service Desk efforts to ensure that the incidents and requests are prioritized and resolved accordingly. Occasionally travelling to iManage offices globally to support initiatives. iM Qualified Because I have A Bachelors degree in computer science or information technology related major required with 6 years experience. Well-developed problem solving and critical thinking skills, with the ability to think creatively in a fast-paced environment. Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively. An ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives. Advanced knowledge of the Microsoft Windows Operating System, Windows networking, and Windows Server administration, configuration, and management including WAN / LAN / Wi-Fi / Switches / Security Devices and Firewall technologies Extensive knowledge of VMWare technologies including support for multiple site replication. Senior level O365 expertise including ADFS & AzureAD Prior experience as an IT Supervisor / Manager / Lead with regional support staff Knowledge of Networking Protocols / Security Systems Experience in analysis, implementation and evaluation of IT systems and their specifications

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