Process Specialist - Pune | Zoek India
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Process Specialist - Data
Pune, Pune Division, Maharashtra
Permanent (Full time)
Team Leader - Tech Support/Team Manager - Tech Support
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
- • They would also be required to interact with customers (internal / external) to meet process deliverables.
Customer Relationship Management:
- • Articulate/ communicate in a manner that is understood by clients / endusers.
- • Connect with the customer & provide highest level of customer satisfaction.
Process Improvements and Adherence:
- • Ensure process guidelines are followed and met as documented.
- • Adhere to shift handover process.
- • Quality Monitoring.
- • Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.
Project Control, Management and Review / Program delivery:
- • Raise process related issues on time with process lead and team lead.
- • Resolve process related queries and expedite on data requests.
- • Record data relating to production statistics, enduser related notes, etc as appropriate.
- • Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
- • Perform root cause analysis on the errors made by the team members.
People / Team:
- • Conduct Huddles and Team meetings.
- • Contribute to and participate proactively in knowledge sharing sessions.
- • Participate and contribute to organizational activities.
- • Act as a buddy for New Hires.
- • First level reporting.
- • Conduct peer reviews.
- • Conduct refresher training.
- • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
• In the absence of the PL and TL, perform the following tasks when assigned:
- i Handle escalation calls.
- ii Manage service levels on a daytoday basis.
- • Provide coaching and feedback for improvement.
Must Have Skills
- Customer Service
- Order to Cash Order Management
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 16 2021