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Process Specialist - Data

Zoek Pin Pune, Pune Division, Maharashtra

Permanent (Full time)

Posted 13 days ago

Team Leader - Tech Support/Team Manager - Tech Support

Qualification:

Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:

Stakeholder/Business Management:

  • • They would also be required to interact with customers (internal / external) to meet process deliverables.
  • • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc.

Customer Relationship Management:

  • • Articulate/ communicate in a manner that is understood by clients / endusers.
  • • Connect with the customer & provide highest level of customer satisfaction.

Process Improvements and Adherence:

  • • Ensure process guidelines are followed and met as documented.
  • • Adhere to shift handover process.
  • • Quality Monitoring.
  • • Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.

Project Control, Management and Review / Program delivery:

  • • Raise process related issues on time with process lead and team lead.
  • • Resolve process related queries and expedite on data requests.
  • • Record data relating to production statistics, enduser related notes, etc as appropriate.
  • • Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
  • • Perform root cause analysis on the errors made by the team members.

People / Team:

  • • Conduct Huddles and Team meetings.
  • • Contribute to and participate proactively in knowledge sharing sessions.
  • • Participate and contribute to organizational activities.
  • • Act as a buddy for New Hires.
  • • First level reporting.
  • • Conduct peer reviews.
  • • Conduct refresher training.
  • • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

• In the absence of the PL and TL, perform the following tasks when assigned:

  • i Handle escalation calls.
  • ii Manage service levels on a daytoday basis.
  • • Provide coaching and feedback for improvement.

Must Have Skills

  • Customer Service
  • Order to Cash Order Management

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 16 2021

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