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Service Desk Management SW/Application Tech Support Practitioner

Zoek Pin Bengaluru, Karnataka

Permanent (Full time)

Posted 14 days ago

Job Description About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Accenture | Let there be change We embrace change to create 360-degree value Project Role :SW/Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product Level :12Work Experience :1- yearsWork location :BengaluruMust Have Skills :Service Desk ManagementGood To Have Skills :Service Desk Voice SupportJob Requirements : Key Responsibilities : L1 Service Desk Call Taking Profile 1 Respond to the incidents reported by customer through voice, emails and chats2 Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group3 Provides resolution to customer based on in scope processes4 Follows the incident life cycle as defined by processTechnical Experience : 1 Incident management and usage of ticketing tools2 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills3 1 to 2 yrs of experience4 Minimum 1 yr of experience in Service desk or IT help desk supporting US or UK customersProfessional Attributes : 1 Excellent verbal and written communication skills with email etiquette2 Good problem solving and analytical skills3 Excellent customer service skillsEducational Qualification : Bachelors degree or 3-yr diplomaAdditional Information : 1 24x7 roster2 Weekly offs based on roster3 Good to have ITIL Qualifications 15 years of full time education Important Notice We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at .###### immediately. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. APPLY NOW Register for Job Alerts

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