Technical Analyst 2 - Tadbund Hyderabad | Zoek India
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Technical Analyst 2-Support
Tadbund Hyderabad, Hyderabad, Telangana
Permanent (Full time)
Return to job searchPrintable FormatJob Description - Technical Analyst 2-Support (21000BER)Job DescriptionAll over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change- Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. LifeatOracleTechnical Analyst 2-Support-21000BERApplicants are required to read, write, and speak the following languages:EnglishDetailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (., CNE, MCSE, CPA, Oracle, etc.).Job:SupportTravel:Yes, 25 % of the TimeLocation:IN-IN,India-BengaluruOther Locations:IN-IN,India-HyderabadJob Type:Regular Employee HireOrganization:Oracle