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BPO : Day Shifts : Hyderabad : Banking Process : Call Now

Zoek Pin Tadbund Hyderabad, Hyderabad, Telangana

Permanent (Full time)

Posted 15 days ago

Job Details : 1 : Candidate Must Be A Graduate 2: Candidate Must Have Decent Communication Skills 3 : Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. 4: Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. 5 : Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. 6: Building lasting relationships with clients and other call center team members based on trust and reliability. 7 : Utilizing software, databases, scripts, and tools appropriately. 8 : Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. 9 : Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. 10 : Adhering to all company policies and procedures. Key SkillsBPOInbound ProcessTSACCETSESemi VoiceProcessVoice ProcessOutbound ProcessManagementInboundVoice SupportMarketingCSAOutboundDay ShiftConneqtCustomer SupportSalesCustomer CareBusnessAxisDomestic Process

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