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Senior Process Executive-Data

Zoek Pin Secunderabad, Rangareddi, Telangana


Permanent (Full time)

Posted 12 days ago

Process Specialist - Prod Ops Qualification Graduate (exclusion BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility Stakeholder/Business Management Update required applications & tools and keep SME and TL informed of new issues. Respond through email and chat. Meet/Exceed targets set within the key research activities(Talent Research & Data Management). Ensure exceptional viability / accexptance rate. Process Improvements and Adherence Meet process SLAs / metrics productivity and quality targets within the established timelines. Ensure process guidelines are followed and met as documented. Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions. Adhere to security practices set by organization. Project Control, Management and Review / Program delivery Receive tickets/work on issues related to respective process. Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL. Customer Relationship Management Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues. People/Team Contribute to and participate proactively in knowledge sharing sessions. Participate and contribute to organizational activities. Personal Excellence Record own attendance and time sheet related data. Complete mandatory training for self as identified. Align individual goals with team objectives (work cohesively with the team). Must Have Skills Customer Service

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