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Sr. Associate - Projects

Zoek Pin Chennai, Tamil Nadu

Permanent (Full time)

Posted 14 days ago

Application Lead

Qualification:
B Sc, BE, MCA
Responsibility:

Stakeholder Management:

  • Communication with Business users related to resolving queries, obtain clarifications and providing updates.
  • Setup Business bridge calls to update status of Critical incidents / Outages.
  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:

  • Responsible for the project tasks assigned.
  • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
  • Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
  • Conduct peer reviews and ensure quality of deliverables.

Service Execution:

  • Comply to defined process during task execution (including problem management, KEDB management etc).

Knowledge Management:

  • Contribute and participate proactively in knowledge sharing sessions.
  • Provide complete KT to support teams before any production release.

People Management:

  • Manage and mentor the mentees (team).
  • Provide inputs for development of learning plan for the team.
  • Act as a buddy for new hires.
  • Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives:

  • Adhere to Organization policies and procedures.
  • Participate in project and organization initiatives led by the Delivery leadership.
  • Contribute new ideas and innovative approaches at work, including CSI themes.
  • Collate data and provide inputs for reporting requirements.

Business Development and Customer Relationship Management:

  • Participate in customer meetings and provide project updates.

Account Operations:

  • Perform task estimation.
  • guide the service analyst on estimation.
  • Coordinate shift operations and logistics.

Audit:

  • Participate in audits as necessary.

Must Have Skills

  • React JS
  • Spring Boot
  • Python
  • Core Java
  • MySQL

Good To Have Skills

  • Amazon Web Services

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 02 2021

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