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Analyst -Technology Support | US Fortune 500 Retail Supermarket Chain | 5-7 years

Zoek Pin Bengaluru, Karnataka

Permanent (Full time)

Essential Responsibilities:
•Monitor, maintain, and support Microsoft Identity Manager (MIM) infrastructure and processes including synchronization service, portal service, managed identities, and troubleshooting workflows.
•Oversee the creation, change, and deletion of user accounts, groups, privileges, and roles within MIM and when applicable, within AD and Azure AD.
•Continually focus on identity and access continuity in relation to naming conventions, access criteria, and access integrations.
•Oversee the analysis of MIM workflows and integrations. Drive continual process improvements to ensure that our identity solutions are streamlined.
•Serve as the Microsoft Identity Management subject matter expert.
•Troubleshoot reported support issues. Conduct analysis and then determine & implement resolutions to correct MIM workflow & integration issues.
•Document standard operating procedures / user instruction / and workflows to ensure knowledge sharing.
•Create and lead training classes for identity management team.
•Write and deploy powershellscripts to make batch changes to access criteria within MIM, Azure, O365, and to improve routine support & maintenance processes
•Document requirements, design, and implement minor identity management enhancements not to exceed 8-10 hours
•Serve as a team member on internal access & identity projects.
•Assist with identity management access controls audit remediation tasks.
Essential / Technologies:
•Experience with Microsoft Identity Management, Power Shell, Azure AD, ServiceNow, Active Directory, Office 365
•Experience with Workday, Multi-Factor Authentication, LDAP, Microsoft Intune Company Portal
•Experience with ADFS and other Federation technologies.
Good to Have Skills / Technologies:
•Technical familiarity with implementing and supporting Cloud Technologies
•Effective written and verbal communication skills, with both technical and non-technical audiences
•Ability to evaluate end-user business requirements, translate them into technical specifications, and then develop and implement the appropriate technical solutions

Posted 8 days ago

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