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Senior Officer

Zoek Pin Chennai, Tamil Nadu


Permanent (Full time)

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Domain Capabilities Product / Domain Knowledge Able to perform CDD related work which may not be straight forward and repetitive Has good understanding of processes and products Should possess good knowledge on CDD processes Possesses and applies technical expertise to his area of work Able to identify opportunities to automate repetitive logic based manual activities. Perform independent activities concurrently Give inputs from ground level after understanding the big picture Participate in the discussion on any system changes / projects and provide inputs Supports and involves in change management plans in achieving mutual objectives to manage change. To provide support for UAT / UVT during any workflow changes and Field level validations Open to suggestions and experimentation To have a sense of urgency in meeting deliverables in TAT and Accuracy To perform the assigned activities on time with no errors Capacity Planning Possess ability to understand the work plans and organizes their own work effectively Able to identify sudden changes at a transactional level Raises issues when they see the task is at risk Completes work as assigned Operational risk Management Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed. Escalates issues to senior management within parameters of role Describes the fundamentals of operations risk Awareness on transactional level fraud Behavioural Capabilities Precision Accuracy Able to drive quality work within team and self Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors. When issues present consults with others in order to ensure he/she has resolved them in the appropriate way. Client Centric Considers the impact of their actions on the end-to-end process and customer. Understands basic customer service requirement and able to apply same in own areas of work Able to provide differentiated customer service for various types/ grades of customers Treat all clients with respect and cultural awareness Able to show empathy in terms of keeping the customer point of view while processing a transaction / working Communication Possesses ability to translate complex information into easy- to-understand language Proficient in both verbal and written communication Escalates issues and concerns in a timely manner Problem Resolution Understands the situation and perform right escalations Being able to provide data for performing root cause of the problem Ability to speak up when in disagreement and opposition Ability to understand the existence of crisis and conflicts Able to work in a team with good interpersonal skills Managerial Capabilities Stakeholder Management Understands and knows who the stake holders are and meets SLAs. Able to provide timely and accurate response to queries / request raised by Stakeholders People Management Able to co operate and work as a team in an open and approachable style. Be good team player taking teams goals in to consideration. Change Management Understands the need for change and willingly accepts it Able to quickly adapts to changes with regards to process, projects, behaviour etc Ability to look beyond self interest to collective interest To positively respond to the pace of change Data Analytics Able to analyze the process to understand the dimensions of the job Our Ideal Candidate 2 to 4 years of relevant work experience in the following areas CDD review Telecom Operator Data Entry Operator Contact Center Typing Skills Reading and comprehension

Posted 6 days ago

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