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Team Leader - Technical Support - EduTech Firm (1-5 yrs) Mumbai (After-Sales / Customer Service)

Zoek Pin Mumbai, Maharashtra

Permanent (Full time)

Executive- Identify and resolve technical issues promptly and successfully (TAT 5 minutes).

  • Answer technical and service questions about the product.

  • Ownership for the team mission to create a 5-Star experience for every customer.

  • Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel

  • Drive targets through incentive, performance management of team and strong analytics.

  • Improve efficiency of the system by suggesting and executing new solutions. L1 Support -

Executive /L2 Support Tech Expert

Graduate in Computer Science/IT or strong passion for devise and software tech debugging

  • Min. 1-3 years relevant experience.

Posted 7 days ago

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