Team Leader - Mumbai | Zoek India | 6044bc62c67a40a1b6485d03bb90022b
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Team Leader - Technical Support - EduTech Firm (1-5 yrs) Mumbai (After-Sales / Customer Service)
Permanent (Full time)
Executive- Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer.
Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel
Drive targets through incentive, performance management of team and strong analytics.
Improve efficiency of the system by suggesting and executing new solutions. L1 Support -
Executive /L2 Support Tech Expert
Graduate in Computer Science/IT or strong passion for devise and software tech debugging
- Min. 1-3 years relevant experience.
Posted 7 days ago