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Tech Operations Analyst

Zoek Pin Nelamangala, Bangalore Rural, Karnataka

AS PER THE INDUSTRY

Permanent (Full time)

About the Role This role requires the team member to follow established guidelines, responds to inquiries through various methods of contacts, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware /software problems. Responsibilities Handles contacts from one or more lines of business. May serve as a resource to less experienced staff. May provide on-the-job training. Resolves most complex technical issues without additional assistance. Contributes to knowledge management enrichment. At direction of manager, may assist in training and business development projects. Handles contacts from one or more lines of business. May serve as a resource to less experienced staff. May provide on-the-job training. Resolves most complex technical issues without additional assistance. Essential Qualifications 2 year degree or equivalent combination of education and work experience 4 year degree preferred 3 years technical support or directly related experience working in a similar technical environment 2-3 years of Technical/Desktop Support experience within a busy, high volume call environment Proven track record in a desktop technical support environment Strong communication skills; Excellent English (Written and spoken) Strong customer service, analytical, and problem resolution skills. Is understanding of and sympathetic to client requirements Enterprises Mobility implementation and troubleshooting (iPhone, iPads and Blackberry devices) Basic understanding of Virtual Desktop Experience performing remote support Desired Qualifications 2 year degree preferred ITIL/HDI Training/Certification Market Skills and Certifications Essential Qualifications 2 year degree or equivalent combination of education and work experience 4 year degree preferred 3 years technical support or directly related experience working in a similar technical environment 2-3 years of Technical/Desktop Support experience within a busy, high volume call environment Proven track record in a desktop technical support environment Strong communication skills; Excellent English (Written and spoken) Strong customer service, analytical, and problem resolution skills. Is understanding of and sympathetic to client requirements Enterprises Mobility implementation and troubleshooting (iPhone, iPads and Blackberry devices) Basic understanding of Virtual Desktop Experience performing remote support Desired Qualifications 2 year degree preferred ITIL/HDI Training/Certification We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Posted 3 days ago

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