Application Lead

Qualification :
B Sc, BE, MCA
Responsibility :

Stakeholder Management :

• Communication with Business users related to resolving queries, obtain clarifications and providing updates.
• Setup Business bridge calls to update status of Critical incidents / Outages.
• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management :

• Responsible for the project tasks assigned.
• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
• Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking :

• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
• Conduct peer reviews and ensure quality of deliverables.

Service Execution :

• Comply to defined process during task execution (including problem management, KEDB management etc).

Knowledge Management :

• Contribute and participate proactively in knowledge sharing sessions.
• Provide complete KT to support teams before any production release.

People Management :

• Manage and mentor the mentees (team).
• Provide inputs for development of learning plan for the team.
• Act as a buddy for new hires.
• Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives :

• Adhere to Organization policies and procedures.
• Participate in project and organization initiatives led by the Delivery leadership.
• Contribute new ideas and innovative approaches at work, including CSI themes.
• Collate data and provide inputs for reporting requirements.

Business Development and Customer Relationship Management :

• Participate in customer meetings and provide project updates.

Account Operations :

• Perform task estimation.
• guide the service analyst on estimation.
• Coordinate shift operations and logistics.

Audit :

• Participate in audits as necessary.

Must Have Skills

• Spring Boot
• REST Web Services
• Core Java
• Assortment Management

Good To Have Skills

• Microservices
• ANSI SQL
• JDBC
• Oracle

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 05 2021

Posted 2 days ago