ServiceNow Senior Business Analyst - Pune | Zoek India
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ServiceNow Senior Business Analyst
Pune, Pune Division, Maharashtra
Permanent (Full time)
Job Description Can lead complex business briefings with senior stakeholders and able to shape complex solution definitionsVery proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templatesCan manage the trade-offs of business analysis within time / cost / quality constraintsIs up to date with developments in individual area of expertiseDesigned the solution for a company to segregate data and processes within their internal organizations and still use the same instance. Implemented the solution for security Incidents as it’s the most critical the solution so that it can be extended to any other to the follow key modules in ServiceNow is required: Incident/Problem/ChangeMust have significant exposure to these application on ServiceNow: Analysis on Service (Request) Catalog – Designer and development, IntegrationHub and Flow DesignerRelevant experience delivering HR Employee On-boarding Application design and build (mobile) these Lifecycle Events and Transitions ApplicationSignificant proven experience in delivery of CDMB projects / changes and ideally with a solid understanding of CSDM. Exposure to APM is a be able to drive the implementation, owning the workshops and negotiating a complex organisation, processes, and data requirements (integrations etc.) Discovery, Orchestration (Preferable, not essential)Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organization and able to align business requirements to the specific way these are implemented within that platform Primary Skills Proficient knowledge of the available business analysis tools and templatesHR Employee On-boarding Application designExposure to the follow key modules in ServiceNow is required: Incident/Problem/Change Secondary Skills DiscoveryOrchestration