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DevOps Engineer and Administrator of ServiceNow, India – Tech Ops ICC

Zoek Pin Bengaluru, Karnataka

Competitive

Permanent (Full time)

Posted 5 days ago

Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game. NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it. Scope and Responsibilities: As our DevOps Engineer and Administrator of ServiceNow, you will perform configuration, development, and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data management, reporting and integrations with third party applications while ensuring that data integrity and best practices are maintained. This role will work closely with end users to understand and resolve issues as well as fulfill requests related to functionality, access and analysis on the ServiceNow platform. In addition, you will work with process owners and stakeholders to deliver technical solutions via SCRUM methodology that solve problems while supporting the long-term health of the ServiceNow platform. This position is part of our professional track for ServiceNow Admins and Developers. Experience Required: To make it clear, we're not looking for just anyone. Well qualified candidates must have, and can demonstrate, the following: * Strong analytical skills to investigate issues, find solutions to problems, and improve processes * The ability to develop and maintain solutions using standard platform functionality, including but not limited to: * Business rules * Client scripts * UI policies * Data policies * ACLs * UI actions * Workflows * Form and list configuration with multiple views * Experience with multiple major version upgrades and system patches; explain the common upgrade issues caused by custom development * Basic understanding of security in the instance; know when to use client vs server (or both) methods for optimizing user experience while still maintaining system performance and data integrity * Worked in a team development environment where multiple developers utilized the same path-to-prod and release cadence * Experience activating and upgrading ServiceNow plugins; know when it is appropriate to use an OOB plugin vs. custom development * Performance troubleshooting and benchmarking in the instance * Authoring and maintaining technical documentation * Utilize an Agile/Scrum methodology to manage development work Experience Preferred: * Transform maps, database views, script includes * Configure Performance Analytics (indicator source, indicator, job, breakdown, widget, dashboard) * Configure Discovery with OOB configuration * Configure custom probes and sensors in Discovery * Configure applications to work in the ServiceNow mobile apps * Create and maintain a Service Portal * Experience creating Scripted REST API, and knowing when it’s appropriate to use an OOB API or integration method * ITIL certifications at the foundations, intermediate, or expert level * ServiceNow Certified Implementation Specialist * Recent and relevant experience with JavaScript, PowerShell or Python programming languages. * Recent and relevant experience with developer methodologies including git revision control, Jenkins or other CI/CD pipelines and related developer : * Bachelor's degree required with 3+ years in an operations and/or applications development role * Minimum of 3 years of experience working in the ServiceNow platform as a systems administrator and/or developer, including the administration, configuration, development and customization of core applications in an enterprise environment * ServiceNow certification for Paris or greater * Strong communication, organization and problem-solving skills and the ability to work across organizational boundaries are required * Strong technical and platform knowledge with hands-on experience in root cause analysis and troubleshooting application issues * Experience implementing ITSM best practice processes and procedures in an enterprise environment * ServiceNow experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess in-depth knowledge of the technical implementation and the skills to develop on the ServiceNow platform including the creation and/or customization of the core applications including Incident, Problem, Change, Release, Asset Management, On Call and Service Catalog NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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