IP Expert - Gurugram - This Area only | Zoek India
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Gurugram - This Area only
Permanent (Full time)
about the role Handling escalated tickets for IP related vendors and following up until failure and High-Quality handling of all support all forms of training provided by Equant to keep up-to-date with existing and new IP of the OBS knowledge and mentor Service Desk and Incident Management according to the IP Trend Analysis work/on-call may be required. about you An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skillsScope of technical expertise must include some the following:• Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)• Router types: Cisco all chassis, Juniper MX PEs,• Protocols: MPLS, IP, IPSec, Multicast etc.• Routing Protocols: OSPF, EIGRP, BGP4• WAN protocols: Frame Relay (FR), ATM• Remote Access: PPP Dial • Internet, IP securityHands-on over SDWAN and wireless Service oriented, customer focussed, and have the ability to resolve complex problems through a calculated and methodical interpersonal time management, organisational and communication skillsAbility to work under to deal with multiple to coach and mentor peers and subordinatesAbility to act as the customer representative with suppliers and , self motivated and determined and Matrix Management, Excellent training & coaching skillsGood analytical skillsExcellent problem solving skills are in terms of working in English. department Customer Services & Operations contract Regular