Systems Operations Engineer - Bengaluru | Zoek India
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Systems Operations Engineer
Permanent (Full time)
About Wells FargoWells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the . mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with Job DescriptionAbout Wells FargoWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $ trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet () and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo EGS (Wells Fargo India Solutions)we are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions. Currently we are 10000+ strong team members with 2 locations (Bangalore and Hyderabad) in India and 1 center in Overview:Payments, Virtual Solutions, and Innovation /Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support. About the RoleRoles and responsibilities:This position within the CSBBT Platform Support team which is responsible for researching and responding to problem tickets assigned to team; monitoring, researching and responding to questions received in the Production Support mailbox. Duties for this position include but are not limited to: L2 support service â Application Availability/Incident Management/Problem ManagementApplication proactive monitoring to ensure 100% application availability to business,Receive and act on alerts, Executing triage and coordination for ticketsStakeholder communicationExecute workaroundsCoordinate with third parties and other systems for fixesCode analysis and provide RCAProblem managementRecommendations of changes for fixAdhoc service requestsProvide software/patch deployment supportL3 support service â Bug Fix/Minor EnhancementCode fix/minor enhancements based on RCAsWork with SMEs and architects on finalizing, design and code commentsWork with QA teams on testing cyclesHelp with SOP maintenance for new and changed capabilitiesImplement best practicesSkills and Experience required:7+ Yeas Working Experience in Production Support6+ Years Working Experience Java, Linux/Unix,Windows5+ Years Working Experience Websphere5+ Years Working Experience Tomcat5+ Years Working Experience MQ5+ Years Working Experience NDM3+ Years Scripting Excellent verbal, written, and interpersonal communication skillsKnowledge and understanding of technology production support: in a highly critical environmentJob Expectations:Ability to work in shifts (morning and afternoon shifts only), weekends, and/or holidays as needed or Skills and CertificationsWe Value DiversityAt Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.