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Data Operations - 4229

Zoek Pin Greater Noida, Gautam Buddha Nagar, Uttar Pradesh

Competitive

Permanent (Full time)

Posted 5 days ago

The Data Operations analyst works as part of a global team specializing in the maintaining the core set of data required to support ION’s hosted solutions. The analyst is responsible for validating the accuracy of the data and engaging directly with both clients and external data vendors to maintain client satisfaction. Working in a fast-paced environment, the analyst is required to understand exchange specifications and the business impact the data has on ION’s solutions. Key Requirements Accurately maintain data required to support client trading systemsInvestigate client data incidents from receipt to resolutionPrioritizes incidents and keep them up to date on the internal incident tracking updates effectively and promptly to the strong working relationships with other departments to assist with the delivery of our service to clients Work with data vendors and exchanges to resolve data queriesUnderstand and process exchange data specificationsBuilds up and maintains a knowledge of the database structure within the trading platformsCarries out application system checks, aiming to identify and resolve issues before they impact clientsAdheres to "best practice" and department procedures for client communications, incident progression and investigationParticipates in the team shift patterns and assists with weekend work and out of hours escalation when required Duties and Responsibilities Skills & Experience: Data Operations analyst need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers Excellent written and verbal communication skills A confident and professional manner Able to manage own time and a changing workload Ability to troubleshoot and approach problem solving in a logical mannerExcellent analytical skills and attention to detailAbility to follow process and make suggestions for improvementsAble to use own initiative, good attention to detail and strong organizational skillsCo-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A strong desire to develop a deep understanding of financial markets and business flows and system functionality General Information ION actively encourages career progression within the company, and the data operations team is an excellent learning platform for many future role holder will be expected to perform any other duties that may reasonably be asked of is an excellent opportunity to join one of the UK’s leading software specialists in the exciting global finance sector.

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