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Solution Consultant - Technical Communications, North Americas

Zoek Pin Greater Noida, Gautam Buddha Nagar, Uttar Pradesh

Permanent (Full time)

Posted 40 days ago

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The challengeThe Adobe TechComm solutions consultant will closely work with Adobe’s sales team for Print & Publishing business unit with specific focus on Adobe’s Technical Communication and documentation solutions, including our DITA CCMS. This position will be the primary point of contact for all customer demos, presentations, RFPs, and proofs of concept for Adobe’s Technical communication solutions. The primary focus areas for this position are online /web demonstrations of Adobe’s Technical Communication solutions and supporting the sales team on any technical queries. This role will be also provide support following demo engagements (customer proofs of concept) to ensure technical validation of Adobe solutions. This role may also include occasional travel for customer onsite meetings and represent Adobe Techcomm at industry events and conferences. What you’ll doWork closely with Adobe’s PPBU Sales Team to qualify prospects for product/solution fit, appropriately set delivery as the single point of contact for all customer presentations or demos pertaining to Adobe’s Technical Communication product portfolio for our global inside sales the software by providing application examples and exhibiting its ease of useAdvocate for the customer and serve as a liaison between customers and product managementEvangelize Adobe Technical Communications solutions to audiences both inside and outside AdobeIdentify and recommend partners in support of customer implementation projectsManage the post-demo engagement in support of technical validation and solution customer’s business priorities to further articulate and present a solution to address the customer’s sales presentations, customer facing collaterals, cheat sheets, sample projects (proofs of concept), and so to customer technical requests for information , create sample projects, develop and plan conceptual solution in-depth product and business knowledge to provide technical expertise to the sales staff in assessing the potential application of company products to meet customer needs and prepare detailed product provide technology guidance to new and potential partners and involvement in partner enablement. Occasionally, may be involved in demonstration of Adobe Solutions at Adobe seminars, events, and industry engage in sales enablement and new product release training for the sales align with enterprise and territory account managers to understand business objectives and partner with the sales team to execute and deliver on those a conscious and consistent effort to keep updated with changing industry trends or you need to succeedStrong interpersonal skills and desire to work in a dynamic and fast-paced environment Bachelor’s degree in a computer science or related technical discipline with a minimum 2-3 years of relative work experience (pre-sales/solutions consulting)Exceptional organizational, presentation, and communication (written and verbal) skills Ability to work autonomously, be self-motivated and a strong team player Experience working on Adobe FrameMaker, Robohelp, and other technical documentation with Adobe Experience Manager and related solutionsExperience working with an enterprise DITA Component Content Management System (CCMS)and large-scale documentation of working on both structured and unstructured documentation knowledge or sound understanding of technology such as HTML, DITA XML, XSLT, and related flair for learning new technology and presentating it to customersDemonstrate excellent communication and troubleshooting skills along with a proactive, sales-oriented for candidates from consulting, tech support, pre-sales, and/or business development presenting to customers virtually will be an advantageAbility to analyze technical situations and provide technical solutions and to travel occasionally and double up as a product evangelist.

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